Privacy Policy

At Muslim Welfare Canada (“MWC”), accessible from https://mwcanada.org/ (the “Website”), we are committed to safeguarding the privacy of our visitors and donors. This Privacy Policy outlines how we collect, use, and protect personal information gathered through our Website, donation forms, SMS programs, and related digital services.

By accessing and using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms of Service.

CONSENT

By using our Website or submitting information through any form, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

INFORMATION WE COLLECT

We may collect information when you:

• Make a donation
• Subscribe to email or SMS updates
• Complete forms
• Interact with our Website

Types of information may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment details (processed securely via third parties)
• Donation history
• Device and browsing data
• Donation or cart activity

HOW WE USE YOUR INFORMATION

We use information to:

• Process donations
• Issue tax receipts
• Send updates and campaign information
• Send SMS notifications if opted in
• Improve Website performance
• Analyze donation trends

SMS COMMUNICATIONS

If you opt into SMS communications, we may send:

• Donation confirmations
• Campaign updates
• Emergency appeals
• Event notifications
• Donation/cart reminder messages

Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out anytime.

Phone numbers are stored securely and only used for authorized communications.

SMS ABANDONED CART / DONATION REMINDERS

Our Website may use cookies or tracking tools to determine when a donation or checkout process is started but not completed.

This information may be used to send reminder messages via SMS or email (if you opted in).

Example disclosure:

“MWC’s Website uses cookies and tracking technologies to track donation or checkout activity, including when a cart is abandoned. This information may be used to send reminder messages via SMS or email.”

COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

• Improve Website performance
• Personalize user experience
• Measure campaign effectiveness
• Enable cart reminder functionality

You may disable cookies in browser settings.

LOG FILES

We collect standard log data including:

• IP address
• Browser type
• ISP
• Time and date stamps
• Referring pages

Used only for analytics and site administration.

THIRD-PARTY DATA SHARING

We may share limited data with trusted providers such as:

• Payment processors
• Email platforms
• SMS delivery providers
• CRM systems

However:

SMS opt-in data and consent will never be sold or shared with third parties for marketing purposes.

Specifically:

“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

LOCATION DATA

If approximate location data is collected (such as from IP address), it may be used to:

• Improve service delivery
• Provide regionally relevant information
• Enhance fraud prevention

We do not use precise GPS tracking without explicit consent.

PAYMENT SECURITY

Payments are processed using secure encrypted payment processors. MWC does not store full credit card information.

CHILDREN’S PRIVACY

Our Website is not intended for individuals under 18 years of age.

CONTACT INFORMATION

Muslim Welfare Canada
100 McLevin Avenue
Scarborough, ON M1B 5K1
1-866-754-3111
info@mwcanada.org

TERMS OF SERVICE

ACCEPTANCE OF TERMS

By accessing or using our Website, you agree to comply with these Terms of Service.

If you do not agree, please do not use the Website.

USE OF WEBSITE

You agree not to:

• Use the Website for unlawful purposes
• Attempt to gain unauthorized access to systems
• Interfere with Website functionality
• Misrepresent identity or donation information

DONATIONS

All donations are voluntary.

Tax receipts are issued according to applicable Canadian regulations.

Refund requests are reviewed case-by-case.

COMMUNICATIONS

By submitting contact information, you agree to receive communications from MWC including email, phone, or SMS (where permitted by law).

Consent is not required to make a donation.

INTELLECTUAL PROPERTY

All Website content including logos, branding, text, and media are owned by MWC unless otherwise stated.

THIRD-PARTY LINKS

Our Website may link to third-party sites. We are not responsible for their content or privacy practices.

LIMITATION OF LIABILITY

MWC is not liable for:

• Temporary Website downtime
• Third-party service failures
• Indirect or consequential damages

CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Website constitutes acceptance of changes.

UPDATES TO POLICY

This combined Privacy Policy and Terms may be updated periodically. Continued use of the Website indicates acceptance of updates.